Terms & Conditions

1. Agreement

By booking services or renting items from Four Kees Events and Rentals(“ FKER”), the Client agrees to the terms and conditions outlined in this document. This agreement becomes binding upon the Client’s acceptance of these terms — either (a) electronically, via FKER’s online order confirmation page, which records the Client’s typed signature, timestamp, and IP address as a legally valid signature under the US ESIGN Act and the Massachusetts Uniform Electronic Transactions Act; or (b) in writing, via a signed copy of this document. All rental items remain the sole property of FKER at all times.

FKER’s countersignature is applied electronically at the moment of the Client’s acceptance, executed by an authorized officer of Four Kees Events and Rentalspursuant to a standing authorization recorded by FKER. The bilateral agreement is recorded with matching timestamps and is produced in full on FKER’s order confirmation page and in the generated signed agreement PDF.

2. Reservation & Payment

Retainer.A non-refundable retainer of 20% of the total order amount, or $100, whichever is greater, is due upon order confirmation. Payment of the retainer secures the Client’s event date and is earned by FKER upon receipt as consideration for reserving the date and blocking the items from other bookings. The retainer is applied as credit toward the Client’s total balance.

Balance. The remaining balance is due no later than 1 week before the event date, unless otherwise agreed in writing.

Accepted methods. PayPal, Zelle, Cash App, cash, or check. Returned checks are subject to a $35 fee. Please include the order number (e.g. FKER-1042) in the payment memo so we can match payment to the event.

The Client’s reservation is confirmed once FKER verifies item availability AND the retainer has been received. Items are formally reserved for the event once the retainer is paid; the event is fully secured once the balance has been received.

Additional items or services requested after the initial booking are subject to availability and must be paid for before the event date.

3. Cancellation & Rescheduling

The retainer is non-refundable in all cases — it is earned upon payment as consideration for FKER reserving the Client’s date.

Refunds apply only to balance payments received, processed to the original payment method within 14 business days:

• 14 or more days before the event: 75% refund of balance paid. Retainer not refunded.
• 7 to 13 days before the event: 50% refund of balance paid. Retainer not refunded.
• Fewer than 7 days before the event:No refund. Store credit may be offered at FKER’s discretion.

Rescheduling is permitted once, subject to availability, at no additional charge if requested at least 14 days in advance. Subsequent reschedules may incur a $50 rebooking fee. Weather-related cancellations initiated by the Client are subject to this same schedule (see Section 6).

4. Delivery, Setup & Pickup

• FKER provides delivery, setup, and pickup within our service areas across Massachusetts. Delivery fees vary by location and will be quoted at the time of booking.
• The Client must ensure clear, safe, and accessible entry to the venue for our delivery team. Stairs, elevators, long carry distances, or restricted access must be disclosed at the time of booking.
• Delivery and pickup times will be mutually agreed upon. FKER is not responsible for delays caused by venue access issues, traffic, or circumstances beyond our control.
• If the Client or a designated representative is not present at the agreed pickup time, FKER reserves the right to charge an additional pickup fee of $75.

5. Damage, Loss & Replacement

• The Client assumes full responsibility for all rented items from the time of delivery until pickup by FKER.
• Any items that are damaged, broken, stained, lost, or stolen will be charged at the full replacement cost. A damage assessment will be conducted upon pickup.
• Normal wear and tear (minor surface scuffs from standard use) is expected and will not result in charges.
• The Client is strongly encouraged to designate a responsible person at the event to oversee the care of rented items.
• Rented items must not be modified, painted, glued, taped, or altered in any way without prior written permission from FKER.

6. Weather & Outdoor Events

For outdoor events, the Client is responsible for providing adequate shelter (tents, canopies) for rented items. FKER is not liable for damage to items caused by rain, wind, extreme heat, or other weather conditions. If severe weather makes delivery or setup unsafe, FKER may postpone or cancel delivery and will work with the Client to reschedule at no penalty. Weather-related cancellations initiated by the Client are subject to the standard cancellation schedule in Section 3.

7. Liability & Indemnification

• FKER shall not be held liable for any injuries, accidents, property damage, or losses arising from the use of rented items or services provided.
• The Client agrees to indemnify and hold harmless FKER, its owner, and its staff from any claims, damages, or expenses arising from the Client’s event.
• The Client is responsible for ensuring that all rented items are used safely and in accordance with their intended purpose.
• FKER is not responsible for delays or inability to perform due to circumstances beyond our control, including but not limited to severe weather, natural disasters, pandemics, road closures, or other force majeure events.

8. Governing Law

This agreement shall be governed by the laws of the Commonwealth of Massachusetts. Any disputes shall be resolved in the courts of Worcester County, Massachusetts.

Contact Information

Questions about these terms, or need a signed copy of your per-order agreement? Reach out:

• Email: bookings@fourkeeseventsandrentals.com
• Phone: (774) 289-5329
• Mail: Four Kees Events and Rentals, Worcester, MA 01610